Terms of service.

Last updated: July 2026. These terms are between you, the customer, and [Dexor legal entity], referred to here as "Dexor". By using the service you agree to them.

The service

Dexor is a hosted business-to-business platform for running field sales teams and for collecting secondary sales data from distributors. It is for business use only.

Accounts and access

Access is provider provisioned. We set up your workspace, and your own administrator manages the people inside it. You are responsible for your users, for keeping sign-in credentials safe, and for the actions taken under your accounts. Accounts are for named individuals and are not to be shared.

Commercial model

Dexor is licensed per named, per-role seat, covering reps, managers, admins, and distributors. AI is included as a prepaid Compute-Credits pool rather than an open-ended metered bill. Billing is annual-first; monthly billing carries a surcharge. Pricing is provided in your quote and is not published on this site.

Localised commercial terms

Commercial terms can be localised to your market. This includes currency options such as invoicing in PKR, and a riba-free late-payment option where selected, which is a charity donation rather than interest. The governing law and currency are set in your order form.

Onboarding

Setup begins once we have your full requirements, the cleared onboarding fee, and the first payment. Onboarding usually takes from 20 calendar days to 60 working days, depending on the scope, such as the number of accounts, the geography, and the data and integrations involved.

Acceptable use

You agree to use Dexor lawfully. You will not upload unlawful content, attempt to break tenant isolation or access another customer's data, probe or attack the service, resell it without our written agreement, or reverse engineer it except where the law allows. When you email files into the platform, you are responsible for the lawfulness of what you send.

Your data and your responsibilities

Your data stays yours. You are responsible for having a lawful basis for the personal data you put into the platform, including the location data of your field staff, which is why we provide off, mandatory, and opt-in location modes plus retention windows for you to set. We process your data on your instructions and as described in our privacy policy.

Availability and support

We aim to keep the service available and we run it on serverless infrastructure with point-in-time recovery on the datastore. Specific service levels and support arrangements, where offered, are set in your order form. We may perform maintenance and will try to limit any disruption.

Suspension

We may suspend access for non-payment or for a breach of these terms, such as an acceptable-use breach. A suspended workspace receives no live traffic. We will restore access once the cause is resolved.

Confidentiality

Each side will protect the other's confidential information and use it only to provide or use the service.

Warranties and liability

We provide the service with reasonable care and skill. Except as stated here or in your order form, the service is provided without further warranties. Our liability is limited as set out in your order form. Nothing in these terms limits any liability that cannot be limited under the law.

Term and termination

The term and renewal are set in your order form. Either side may end the agreement for a material breach that is not fixed within a reasonable notice period. On termination we handle your workspace data as described in your agreement and our privacy policy.

Governing law

Unless your order form states otherwise, these terms are governed by the laws of Pakistan, and disputes are resolved by arbitration under the Arbitration Act 1940. The governing law in your order form takes precedence where it differs.

Changes

We may update these terms and will move the date at the top when we do. Your order form remains the binding agreement for commercial terms.

Contact

Questions about these terms? Write to hello@dexor.app or to [Dexor registered address].