Terms of service.

Last updated: July 2026. These terms are between you, the customer, and Vanta (Private) Limited, a company incorporated in Pakistan under the Companies Act 2017, referred to here as "Dexor". By using the service you agree to them.

The service

Dexor is a hosted business-to-business platform for running field sales teams and for collecting secondary sales data from distributors. It includes analytics and AI features that support your decisions; the decisions themselves stay with you. It is for business use only.

Accounts and access

Access is provider provisioned. We set up your workspace, and your own administrator manages the people inside it. You are responsible for your users, for keeping sign-in credentials safe, and for the actions taken under your accounts. Accounts are for named individuals and are not to be shared.

Commercial model

Dexor is licensed per named, per-role seat, covering reps, managers, admins, and distributors. AI is included as a prepaid Compute-Credits pool rather than an open-ended metered bill. Billing is annual-first; monthly billing carries a surcharge. Pricing is provided in your quote and is not published on this site.

Localised commercial terms

Commercial terms can be localised to your market. This includes currency options such as invoicing in PKR, and a riba-free late-payment option where selected, which is a charity donation rather than interest. The governing law and currency are set in your order form.

Onboarding

Setup begins once we have your full requirements, the cleared onboarding fee, and the first payment. Onboarding usually takes from 20 calendar days to 60 working days, depending on the scope, such as the number of accounts, the geography, and the data and integrations involved.

Acceptable use

You agree to use Dexor lawfully. You will not upload unlawful content, attempt to break tenant isolation or access another customer's data, probe or attack the service, resell it without our written agreement, or reverse engineer it except where the law allows. When you email files into the platform, you are responsible for the lawfulness of what you send.

Your data

Your data stays yours. You keep all rights in the data you and your distributors put into the platform. We process it on your instructions and as described in our privacy policy, and we use it to provide the service to you.

Dexor reflects the data it is given. You are responsible for the accuracy, completeness, legality, and timeliness of the data you and your distributors supply. We do not verify it against outside sources, and we are not responsible for errors or gaps in it, or for reports, forecasts, and insights that inherit those errors and gaps.

Your responsibilities and indemnity

Some responsibilities sit with you because only you can carry them:

• Lawful basis. You are responsible for having a lawful basis for the personal data you put into the platform, including the location data of your field staff and visit photos. That is why we provide off, mandatory, and opt-in location modes plus retention windows for you to set.
• Your users. You are responsible for your users and for the actions taken under your accounts, including the files your team and your distributors email into the platform.
• Your compliance. You are responsible for your own legal, regulatory, and industry compliance. Using Dexor does not by itself make you compliant with any law that applies to your business.

You agree to indemnify Vanta (Private) Limited against third-party claims arising from your data, from your use of the service in breach of these terms or of the law, or from your breach of these terms, except to the extent a claim is caused by our own breach.

AI, forecasts, and outputs

Dexor produces AI narratives, forecasts, at-risk flags, insights, and answers from the assistant. These outputs are decision support, not decisions. They are generated from the data available in your workspace at the time, and they can be incomplete, delayed, or wrong, especially where the underlying data is.

Treat outputs as one input among the others you would normally use. You are solely responsible for the decisions you take and the actions your business carries out, whether or not an output informed them, and to the extent the law allows we are not liable for the outcome of relying on an output.

Nothing the platform produces is professional advice. Outputs are not financial, legal, accounting, tax, or investment advice, and they are not a substitute for a qualified adviser. A forecast describes what your data suggests could happen; it is not a promise about what will happen.

Availability and support

We aim to keep the service available, and we run it on serverless infrastructure with point-in-time recovery on the datastore. We do not promise that the service will be uninterrupted or error-free; no online service can honestly promise that. Specific service levels and support arrangements, where offered, are set in your order form. We may perform maintenance and will try to limit any disruption.

Third-party services

Dexor runs on infrastructure and services operated by others, principally Amazon Web Services. We choose these providers with care, but we do not control them, and we are not responsible for their outages, failures, or changes. We are also not responsible for your own connectivity, networks, and devices, or for third-party products, integrations, and content you choose to use alongside Dexor. Your relationship with a third-party provider is governed by that provider's own terms.

Beta and preview features

We sometimes offer features marked beta, preview, or early access. They are optional, they may change or be withdrawn at any time, and they are provided as they are, without any warranty. Do not rely on a beta feature for anything critical.

Suspension

We may suspend access for non-payment or for a breach of these terms, such as an acceptable-use breach. A suspended workspace receives no live traffic. We will restore access once the cause is resolved.

Confidentiality

Each side will protect the other's confidential information and use it only to provide or use the service.

Warranties and disclaimers

We provide the service with reasonable care and skill. That is the promise we stand behind, and to the maximum extent the law permits, it is the only one. Except as stated in these terms or your order form, the service and its outputs are provided as they are and as available. We disclaim all other warranties and conditions, express or implied, including any implied under the Sale of Goods Act 1930 or otherwise, such as merchantability, fitness for a particular purpose, and non-infringement.

In particular, we do not warrant that the service will be uninterrupted, error-free, or secure against every possible threat, or that outputs, forecasts, and insights will be accurate or complete. The security measures we actually take are described on our security page and in the privacy policy, and we keep to them, but no system can be made immune to every attack.

Limitation of liability

Neither side is liable to the other for indirect, incidental, special, consequential, or punitive loss, or for lost profits, revenue, goodwill, anticipated savings, or lost data, to the extent the law allows these to be excluded.

Our total aggregate liability under or in connection with these terms is capped. Unless your order form sets a different figure, the cap is the fees you paid for the service in the twelve months before the event giving rise to the claim. This allocation of risk is deliberate and is reflected in our pricing.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under the law of Pakistan. That includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and any other liability the law does not allow to be excluded.

Force majeure

Neither side is responsible for a failure or delay caused by events beyond its reasonable control, such as natural disasters, war, civil unrest, government action, widespread internet or power failures, or an upstream provider failure that could not reasonably have been avoided. The affected side will tell the other and will do what it reasonably can to restore performance. Payment for service already delivered is not excused.

Term and termination

The term and renewal are set in your order form. Either side may end the agreement for a material breach that is not fixed within a reasonable notice period. On termination we handle your workspace data as described in your agreement and our privacy policy.

Governing law

Unless your order form states otherwise, these terms are governed by the laws of Pakistan, including the Contract Act 1872, and disputes are resolved by arbitration under the Arbitration Act 1940. Use of the service is also subject to the Prevention of Electronic Crimes Act 2016. The governing law in your order form takes precedence where it differs.

Changes

We may update these terms and will move the date at the top when we do. Your order form remains the binding agreement for commercial terms.

Contact

Questions about these terms? Write to hello@dexor.app or to Vanta (Private) Limited (CUIN 0324178), G-7/3, C.J. Lines, Karachi, Pakistan.